Privacy Policy
Last updated: 1 September 2026
Authentic Work is committed to protecting your privacy and handling your personal information responsibly. This policy explains what information may be collected, why it is used, how it may be shared and your rights under UK data-protection law.
Who is responsible for your information?
Authentic Work is the trading name of Pause For Thought Consulting Ltd, registered in England and Wales under company number 14617834, with registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Pause For Thought Consulting Ltd is the data controller for personal information collected through this website and in connection with its services.
For questions about this policy or the use of your personal information, please contact:
Email: info@authenticwork.co.uk
What information may be collected?
Depending on how you use the website or service, Authentic Work may collect:
your name and contact details;
information you provide through the website contact form;
appointment and booking information provided through Acuity Scheduling;
information relevant to your executive-function coaching;
information processed through digital or AI-assisted transcription and note-taking tools where these are used, which may include session content, notes, summaries or action plans;
information you choose to provide about neurodivergence, disability, health or wellbeing;
information relating to an Access to Work award where you choose to provide it;
payment and transaction information;
correspondence between you and Authentic Work; and
limited technical information about your use of the website, including information collected through cookies.
Please only provide information that is relevant to your enquiry or the service you are requesting.
Information about health, disability or neurodivergence may be considered special-category personal data under UK data-protection law and is given additional protection.
How your information is used
Authentic Work may use personal information to:
respond to enquiries;
consider whether the service is appropriate for your needs;
arrange and manage appointments;
provide executive-function coaching;
support professional note-taking, transcription, record-keeping and the preparation of session summaries or action plans;
communicate with you about sessions;
provide quotes, invoices and receipts;
administer payments and financial records;
check information you provide about an Access to Work award;
meet legal, regulatory, insurance and professional obligations;
maintain appropriate records;
respond to complaints or legal claims; and
maintain the security and operation of the website and service.
Authentic Work does not sell your personal information.
Lawful basis for processing
Authentic Work only processes personal information where there is a lawful basis for doing so.
Depending on the circumstances, this may include:
taking steps at your request before entering into a contract;
providing a service you have booked;
legitimate interests in operating and administering Authentic Work, responding to enquiries and maintaining appropriate records;
complying with legal or regulatory obligations; and
your consent where consent is the appropriate basis.
Where information concerning health, disability, neurodivergence or other special-category information is processed, Authentic Work will only do so where an appropriate additional condition under UK data-protection law applies.
Where processing relies on your consent, you may withdraw that consent at any time. This will not affect processing that was lawful before consent was withdrawn.
Confidentiality
Information provided to Authentic Work is treated as confidential and is not routinely shared with other people or organisations.
Authentic Work is an executive-function coaching service rather than a psychological therapy, diagnostic or medical service.
However, confidentiality is not absolute. In the unlikely event that information shared during coaching raises a serious concern about your safety, the safety of another person, or a safeguarding concern, it may be necessary to share relevant information with an appropriate person or service where there is a lawful basis for doing so.
Where it is safe and appropriate, this would normally be discussed with you first. Any disclosure would be limited to information that is relevant and necessary in the circumstances.
Information may also be disclosed where this is required by law or where there is another overriding legal or public-interest reason for doing so.
Access to Work
If you use Access to Work funding, you remain responsible for managing your own Access to Work award and claim.
Authentic Work invoices you directly for sessions and can provide quotes, invoices or receipts for you to use in connection with your claim where required.
If you provide details of your Access to Work award, this information will only be used as necessary to check whether the relevant coaching support and funding arrangements appear compatible with the service you are requesting.
Authentic Work does not routinely contact Access to Work or your employer and does not manage Access to Work claims on your behalf.
Information would only be shared with Access to Work or your employer if you specifically ask Authentic Work to do so and there is an appropriate lawful basis, or where disclosure is otherwise required by law.
Who may have access to your information?
Authentic Work uses third-party services to operate the website and provide the service. These may include:
Squarespace, which hosts this website;
Acuity Scheduling, which is used for appointment booking;
payment-processing services;
email and other IT service providers;
digital or AI-assisted transcription and note-taking providers, such as Heidi Health, where these services are used;
accountants, insurers, legal advisers or other professional advisers where necessary; and
regulators, courts or other authorities where disclosure is legally required.
These organisations only receive information where necessary for the relevant purpose.
Authentic Work does not routinely share information with your employer, educational institution, family members or other third parties without your knowledge or another appropriate lawful basis.
Squarespace and Acuity Scheduling
This website is hosted by Squarespace and appointments are managed through Acuity Scheduling, which is a Squarespace service.
Information you enter into website forms or the booking system may therefore be processed by Squarespace in providing these services to Authentic Work.
Some service providers may process personal information outside the United Kingdom. Where a restricted international transfer takes place, appropriate safeguards are required under UK data-protection law.
AI-assisted transcription and note-taking
Authentic Work may use digital or AI-assisted tools, such as Heidi Health or an equivalent provider, to support professional note-taking, transcription, record-keeping and the preparation of session summaries or action plans.
These tools may be used in different ways. This may include processing information discussed during a session, or processing notes or a professional summary prepared by Authentic Work after a session.
Information processed in this way may include personal information and, where relevant, information relating to neurodivergence, disability, health or wellbeing. This information will be handled in accordance with applicable data-protection requirements.
If an AI-assisted tool is going to listen to, process or transcribe your conversation during a live session, you will be informed beforehand and you can choose not to have live transcription used. An alternative approach to note-taking can be used instead.
Any AI-generated transcript, note, summary or action plan will be reviewed by Authentic Work before it is relied upon as part of the professional record or shared with you.
Where an external provider is used, it may process relevant information on behalf of Authentic Work in order to provide the service. Authentic Work will take reasonable steps to use providers with appropriate privacy, confidentiality and security safeguards.
Information processed through these tools will not be kept for longer than is reasonably necessary for the purpose for which it is used, taking account of Authentic Work's professional record-keeping requirements and the settings and retention arrangements of the relevant provider.
Payment information
Where electronic payment is used, payment information may be processed by the relevant payment provider.
Authentic Work may retain information about the transaction, such as the amount paid, date and invoice details, for administrative, accounting and legal purposes.
How long information is kept
Personal information is not kept for longer than necessary.
The appropriate retention period depends on the type of information and the reason it is held. In determining retention periods, Authentic Work takes account of:
the duration of your work with Authentic Work;
professional and regulatory responsibilities;
insurance requirements;
financial and tax-record requirements;
applicable legal limitation periods; and
whether information may be required in relation to a complaint or legal claim.
Information that is no longer required will be securely deleted or disposed of where appropriate.
Keeping information secure
Reasonable technical and organisational measures are used to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
Authentic Work also aims to collect and retain only the personal information reasonably necessary for the purpose for which it is required.
No method of electronic communication or storage can be guaranteed to be completely secure.
Cookies
This website uses cookies and similar technologies.
Some cookies are necessary for the website and booking system to function. Other cookies, such as analytics or similar non-essential technologies, will only be used where permitted and where any required consent has been obtained.
Further information is available in the Cookie Policy, and cookie preferences can be managed through the website's cookie controls.
Your data-protection rights
Depending on the circumstances and the lawful basis being used, you may have the right to:
ask for access to personal information held about you;
ask for inaccurate information to be corrected;
request deletion of your information;
request restriction of processing;
object to certain uses of your information;
request transfer of information in certain circumstances; and
withdraw consent where processing is based on consent.
These rights are not absolute and may be subject to legal, regulatory or professional requirements.
To exercise your rights or ask a question about your personal information, contact: info@authenticwork.co.uk
Complaints about your personal information
If you have concerns about how Authentic Work handles your personal information, please contact Authentic Work in the first instance:
info@authenticwork.co.uk
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.
Changes to this Privacy Policy
This policy may be updated from time to time to reflect changes to the service, the technology used or legal requirements.
The current version will be published on this page with the date of the latest update.