We use your personal data to: • Deliver coaching services, courses, and digital products • Respond to enquiries and provide customer support • Send updates, newsletters, or marketing emails (with consent) • Customise your experience and recommend relevant content • Comply with legal obligations and exercise legal rights

As part of our service delivery, we may use trusted digital tools to support the creation and management of content (e.g. course resources, written reflections, or administrative material). On occasion, this may include tools with AI-based functionality (such as proofreading, summarisation, or transcription), but only in limited, non-sensitive contexts or with your consent where applicable.

Where 1:1 coaching sessions are recorded or transcribed for your benefit, this will only be done with your prior agreement, and all such material is stored securely and treated as confidential. You may opt out of this at any time.

We do not sell, rent, or trade your personal information. Session content, notes, and transcriptions are never shared with third parties unless legally required (e.g., if there is risk of serious harm). You may request access to, or deletion of, your records at any time—subject to professional and legal obligations.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Your personal data is stored using secure, encrypted systems. We retain data only as long as needed for the purposes outlined in this policy or to meet legal obligations.

Coaching records and session notes may be stored securely for up to 7 years, in line with professional guidance. You may request earlier deletion, unless legal reasons require continued storage.

Under the UK GDPR, you have the right to: • Access your personal data • Request correction of inaccurate data • Request erasure ("right to be forgotten") • Restrict or object to processing • Withdraw consent at any time • Object to automated processing or profiling (where applicable) • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, contact info@authenticwork.co.uk. We aim to respond within 30 days.

We use cookies and third-party analytics (such as Google Analytics) to understand how our site is used and improve your experience. You can manage cookie settings via your browser.

See our Cookies Policy for more information.

If participating in group courses or discussion forums, please avoid sharing personal or sensitive information. You are responsible for anything you post in public or semi-public spaces.

We work with carefully selected third-party services to support delivery of our coaching, content, communication, and operations. These include (but not limited to):

• Payment processing: Stripe

• Email and communication: MailerLite, Gmail (Google Workspace)

• Course and content hosting: System.io, Kajabi, WordPress, SiteGround

• Coaching notes and tools: Notion, Google Docs

• Scheduling: Calendly, Google Calendar

• Analytics: Google Analytics, Meta Pixel

• File storage and sharing: Google Drive, Dropbox

• Transcription and writing support tools: Otter.ai, AI-assisted tools (used only with safeguards and never for client-identifiable content without consent)

Some providers are located outside the UK (e.g., US).

Although Authentic Work offers non-clinical coaching, we are committed to safeguarding client wellbeing. If we become aware of a serious risk to your safety or that of others, we may be ethically obligated to encourage you to seek professional support or, in rare cases, refer concerns to appropriate services.

Engaging with Authentic Work does not create a clinical relationship. We do not offer therapy, crisis intervention, or mental health treatment.

If you are experiencing a mental health crisis, please contact your GP, NHS 111, or emergency services.

If you have a concern or complaint, please email info@authenticwork.co.uk with the subject line "Complaint." We aim to acknowledge all complaints within 3–5 working days and respond within 14 working days wherever possible.

We are committed to addressing all concerns with fairness, discretion, and care.

We may update this Privacy Policy periodically. Updates will be posted on our website. Your continued use of our services constitutes acceptance of the revised policy.